FAQs

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Frequently Asked Questions (FAQs)


1. Do you provide 24/7 emergency plumbing services in Inverness and the Highlands?
 Yes! Our team of local, fully qualified plumbers and oil heating engineers is available 24 hours a day, 7 days a week. Whether it’s a burst pipe, leaking toilet, or a heating system failure, we respond quickly to get your home back to normal.


2. Do you specialise in oil heating systems?
 Absolutely. We are Oftec-registered specialists in oil boiler installation, servicing, repairs, and maintenance. We do not provide gas services — our focus is entirely on oil-fired central heating systems and ensuring your home stays warm and energy-efficient.


3. How can I tell if my oil boiler needs servicing or repair?
 Common signs that your oil boiler may need attention include:

  • Reduced heat or uneven heating in your home
  • Strange noises from the boiler or radiators
  • Sudden drops in boiler pressure
  • Frequent breakdowns or error codes
     Regular servicing by a qualified engineer can prevent breakdowns and save you money on energy bills.


4. How often should my oil boiler be serviced?
 We recommend having your oil boiler serviced at least once a year. Routine maintenance keeps your system running efficiently, prolongs its lifespan, and ensures it meets all safety standards.


5. What plumbing services do you offer in Inverness and the Highlands?
 We cover a full range of plumbing services, including:

  • Leaking taps, toilets, and showers
  • Burst pipes and pipework repairs
  • Radiator installations and repairs
  • Bathroom installations and renovations
  • Water tank and cylinder installation or replacement
  • Drain unblocking and leak detection


6. How quickly can you attend an emergency call?
 We pride ourselves on fast response times. In most cases, we can attend emergency plumbing or oil heating issues within one to two hours, depending on location.


7. Do you provide quotes for new installations or repairs?
 Yes! We offer free, no-obligation quotes for all plumbing and oil heating services. We can also beat like-for-like quotes from national companies, ensuring you get the best value.


8. Are your engineers fully qualified and insured?
 All our engineers are fully trained, qualified, and Oftec-registered, with extensive experience in both plumbing and oil heating systems. Our work is guaranteed and carried out to the highest professional standards.


9. Do you provide services across Moray and the Highlands?
 Yes, we provide professional plumbing and oil heating services throughout Inverness, Moray, and the Highlands, including rural and hard-to-reach locations.


10. How can I contact Inverness Emergency Plumbers?
 You can reach us 24/7 by phone or send an email to epgscotland@gmail.com. Our friendly team will respond promptly to discuss your plumbing or oil heating needs.